Refund policy

We stand by our products and aren't averse to any criticism you want to send our way. (Just please be polite.) We'll be happy to talk any time, the best way being to reply to one of your original order emails.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

NOTE: We do not accept returns from shipments to non-USA countries except if the product is defective.

If you're returning the tool because of a defect, we will pay for shipping. If you're returning for another reason, then you will pay return shipping. Fair enough?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. Once we evaluate the product upon arrival we will be in touch about refund of payment.

To start a return, you can contact us at returns@smartsquaretools.com or, even easier, reply to any of your order emails.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@smartsquaretools.com.